Business Service Management is an approach for managing information technology that also covers technology investments of the business to track, monitor, manage and view the investment side of technology as well as the operational side of technology from the perspective of the business. It helps to increase the business value for better management performance of information technology and business processes.
Business Service Management solutions help to bring the business perspective and context to the IT environment to understand how their IT infrastructure and technology investments support the business news. From an administrative point of view, it really comes down to minimizing or even making invisible the functional processes of the technology and focusing on what IT service management does in a business capacity. The business executive needs to understand what the technology is doing without making it necessary to understand all about the basic technology itself. There are many software based companies describing different offers around business service management. There are many BSM software vendors who concentrate on the business process layer and typically come out of a specific business vertical where they understand all the business processes that make work for that particular industry.
Business Service Management is about the integration of systems management with business management. It is the creation of service level agreements and operation level agreements underpinning companies rights, rules, contracts, policies and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a server based and or network based application and devices. Business service management helps to enable technology based operations and support staff with empowering information which would help to understand the impact on the business. It also useful to technology at all levels prioritizes restoration, improve communication and establish deeper relationships with their business peers.
Lastly, BSM is all about delivering and maintaining quality IT and business services, applications, processes, activities and transactions to the business so business goals and objectives are met according to requirements.